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What New Entrepreneurs Need to Know About Business Operations

Starting a new business is exciting, but it can also be challenging. Many new entrepreneurs have great business ideas, but they may not have the knowledge and experience required to operate a successful business.

Business operations refer to the day-to-day activities and processes that a company undertakes to produce and deliver its products or services. It includes all the activities necessary for a business to function, such as manufacturing, distribution, marketing, sales, customer service, and administrative tasks.

In other words, business operations encompass all the activities that are required to keep a business running smoothly, efficiently, and profitably.

These activities involve planning, organizing, staffing, directing, and controlling the resources of the business to achieve its goals and objectives. The goal of business operations is to create value for customers, generate revenue, and maximize profits for the business.

In this article, we will discuss what new entrepreneurs need to know about business operations, including developing a working model, creating a business plan, choosing a business structure, opening a business account, business registration and more.

Coming up with a Business Idea


The first step when you want to start a business is to develop the idea for the business. It is the first action of any business venture, and getting it right is crucial for long-term success. Here are some key things that new entrepreneurs need to know about developing a business idea:

Identify a problem to solve: A sound business idea should aim to solve a problem that people are facing in their daily lives. Identify a problem that you are passionate about solving, and start brainstorming potential solutions.

Research the market: Once you have an idea, conduct thorough market research to determine whether there is a demand for your product or service. Study your competitors and their offerings to identify gaps that you can fill in the market.

Test your idea: Before you start a business, test your idea by creating a prototype or minimum viable product (MVP). This will help you to gauge customer interest and get valuable feedback on your product or service.

Stay flexible: Be open to pivoting your idea based on feedback and market trends. Stay adaptable and willing to change course if necessary to ensure the long-term success of your business.

Seek mentorship: Seek advice and guidance from experienced entrepreneurs or business leaders who have successfully built and scaled businesses. Their insights can help you avoid common pitfalls and accelerate your business growth.

Creating a Business Plan

Once as an entrepreneur, you have a viable idea, you should create a business plan. A business plan is a document that outlines the goals, strategies, and financial projections for the business.


Creating a business plan is a crucial step for any new entrepreneur who is operating a new business. A business plan serves as a roadmap that outlines your vision, mission, goals, and strategies for your business. It is a comprehensive document that includes an executive summary, market analysis, target audience, marketing plan, operations plan, financial plan, and management team.

One of the key components of a business plan is the operational plan. This section outlines how you will operate your business on a day-to-day basis. It includes details on your location, equipment, staffing, inventory, production, and other operational processes.

When creating an operational plan for your own business, there are several things that you should consider. First, you need to determine your production process and the resources required to operate your business. This includes equipment, supplies, raw materials, and labor.

You should also consider your staffing needs, including the number of employees required, their roles and responsibilities, and their qualifications and experience. In addition, you should create a schedule that outlines the hours of operation for your business, as well as any seasonal or peak periods that may require additional staffing.

Another important aspect of the operational plan is inventory management. You need to determine how much inventory you need to maintain to meet customer demand, and how you will manage your inventory levels to avoid overstocking or stock shortages.

Lastly, you should consider the regulatory requirements for operating your business, including any permits or licenses that you may need, as well as compliance with health and safety regulations.

Choosing a Business Structure

Choosing the right business structure is a critical decision for entrepreneurs looking to start a business. It will have a significant impact on how the business is organized, operated, and taxed. Here are some things that entrepreneurs should consider when choosing a structure for their business:

Legal structure: Entrepreneurs need to choose a structure that best suits their business needs. There are different types of legal structures, such as sole proprietorship, partnership, limited liability company (LLC), S corporation, and C corporation. Each structure has its own advantages and disadvantages, depending on factors such as the size of the business, tax implications, liability protection, and ownership structure.

Liability protection: The structure that entrepreneurs choose will determine their personal liability for the business’s debts and legal issues. For example, a sole proprietorship does not provide any liability protection, whereas an LLC or corporation can protect the owner’s personal assets from business liabilities.

Tax implications: The structure will also determine how the business is taxed. For example, a sole proprietorship and partnership are taxed as personal income, whereas an LLC and corporation have separate tax structures. It’s important to consider the tax implications of each structure type and consult with a tax professional to determine the most advantageous tax strategy for the business.

Ownership structure: The structure type will also determine the ownership structure of the business. For example, a partnership has multiple owners, while an LLC or corporation can have multiple owners with different levels of ownership and decision-making authority.

Future growth: Entrepreneurs need to consider the future growth and expansion plans of their businesses when choosing a structure. Some structures, such as sole proprietorship, may limit the ability to raise capital or attract investors, while other structures, such as corporations, may be better suited for large-scale growth and expansion.

Registering the Business

Register your business

Registering a business is an essential step for any new entrepreneur who wants to establish a legitimate business entity. Registering a business involves formalizing your business, obtaining necessary permits and licenses, and registering with the relevant government agencies.It will also help entrepreneurs in securing business insurance. Here are steps to take to register your business:

Choose a business name: Entrepreneurs need to choose a unique and appropriate name for their business. The name should not be similar to any other business name in the same industry and should not infringe on any trademarks or copyrights.

Choose a structure: As an entrepreneur, you need to choose a legal structure for your business, such as a sole proprietorship, partnership, LLC, or corporation. Each structure has its own requirements for registration and permits.

Obtain necessary permits and licenses: Depending on the type of business and location, entrepreneurs may need to obtain permits and licenses from federal, state, and local government agencies before they can start a business. These may include a business license, tax permits, health permits, and zoning permits.

Register with the relevant government agencies: Entrepreneurs need to register their businesses with the relevant government agencies, such as the Secretary of State, the Internal Revenue Service (IRS), and state tax authorities. This may involve filing articles of incorporation or organization, obtaining an Employer Identification Number (EIN), and registering for state taxes.

Comply with regulations and laws: Entrepreneurs need to ensure that their business complies with all applicable regulations and laws. This includes complying with labor laws, environmental laws, and consumer protection laws.

Protect intellectual property: Entrepreneurs should consider protecting their intellectual property, such as trademarks and copyrights. This may involve filing trademark or copyright applications with the Patent and Trademark Office.

Registering a business is a complex process that requires careful planning and attention to detail. As an entrepreneur, you should consult with legal and tax professionals to ensure that their business is registered correctly and complies with all applicable regulations and laws. By taking the time to register their business properly, entrepreneurs can establish a legitimate business entity and set their business up for long-term success.

Opening a Business Bank Account

Opening a business bank account is crucial for separating personal and business finances, many business owners make the mistake of combining both in a single account. A business account makes it easier to track income and expenses, pay taxes, and manage cash flow.


Here are some things that new entrepreneurs need to know about opening a business account:

Choose the right bank: Entrepreneurs should research and compare different banks to find one that offers the services they need. They should consider factors such as fees, interest rates, online banking options, and customer service.

Choose the right account type: Entrepreneurs should choose the right account type for their business needs. Different banks offer different types of accounts, such as checking accounts, savings accounts, and merchant services accounts.

Gather the necessary documentation: Entrepreneurs will need to provide documentation to the bank to open a business account. This may include the business’s Articles of Incorporation or Organization, the business’s Tax Identification Number (TIN), and identification documents for the business owner.

Understand fees and minimum balances: Entrepreneurs should understand the fees and minimum balances associated with their business accounts. Some banks may charge monthly maintenance fees, transaction fees, or overdraft fees. Entrepreneurs should also be aware of minimum balance requirements to avoid fees.

Keep accurate records: Entrepreneurs should keep accurate records of all business transactions to ensure that their accounting is up to date. This includes tracking deposits, withdrawals, and payments made from the business account.

Use online banking services: Entrepreneurs should take advantage of online banking services to manage their business accounts efficiently. Online banking can provide access to account information, enable online bill payment, and allow for easy transfers between accounts.

Developing a Business Model

A successful model should be scalable, sustainable, and flexible. Entrepreneurs should consider factors such as customer acquisition costs, pricing strategies, and revenue streams when developing their model.

Business Growth

A business model and a business plan are two distinct elements in the process of starting a new business. While a business plan outlines a business’s overall strategy and objectives, a model provides a more detailed description of how the business will generate revenue and profit. Here are some steps that entrepreneurs should take:

Determine the revenue streams: A good model should identify the different revenue streams the business will rely on to generate revenue. This may include selling products or services directly to customers, licensing intellectual property, or advertising revenue.

Determine the cost structure: Entrepreneurs must identify the costs associated with their business operations. This includes costs such as production costs, marketing costs, and overhead costs.

Define the value proposition: An ideal model should define the business’s value proposition. This is the unique benefit the business provides to its customers and what sets it apart from its competitors.

Test and refine the model: Once a model has been developed, it should be tested and refined based on feedback from customers and stakeholders. Entrepreneurs should be open to changing the model to ensure it is effective and sustainable.

A good model is essential for entrepreneurs who want to develop a sustainable and profitable business. Entrepreneurs should be willing to test and refine their model based on feedback from customers and stakeholders. Entrepreneurs can set their businesses up for long-term success by developing a strong model.

Hiring Employees

Many small business owners start out as solo entrepreneurs, but as the business grows, they may need to employ more. Hiring employees requires compliance with labor laws and regulations. Entrepreneurs should create job descriptions, conduct interviews, and establish an employee handbook to ensure a smooth hiring process.

Hiring employees is a critical process for entrepreneurs, as it can significantly impact the success of their business. Here are some steps that entrepreneurs should take when hiring employees:

Define job roles and responsibilities: Before starting the hiring process, entrepreneurs should clearly define each position’s job roles and responsibilities. This will help them identify the necessary skills and qualifications for each position and ensure they are hiring the right candidate.

Develop a recruitment strategy: Entrepreneurs should develop a recruitment strategy that includes posting job openings on job boards, using social media platforms, and networking with industry peers. They should also consider using recruitment agencies or headhunters to help find qualified candidates.

Conduct thorough interviews: When interviewing potential employees, entrepreneurs should ask relevant questions to assess the candidate’s skills, experience, and fit for the role. Behavioral interview questions are an effective way to assess how candidates have handled specific situations in the past.

Hiring staff

Check references and conduct background checks: Before making a job offer, entrepreneurs should conduct reference checks and background checks to ensure that the candidate has the necessary skills and qualifications and has a good track record.

Offer competitive compensation and benefits: Entrepreneurs should offer competitive compensation and benefits to attract and retain top talent. This may include salary, health insurance, retirement plans, and other benefits such as vacation time, sick days, and paid holidays.

Provide clear expectations and opportunities for growth: Entrepreneurs should provide clear expectations and opportunities for growth to their employees. This includes setting clear performance metrics and providing opportunities for professional development and career growth within the company.

Implementing Operations

Implementing operations involves how you, as an owner, set up the day-to-day processes and procedures required to run a successful business. Entrepreneurs should establish systems for inventory management, bookkeeping, customer service, and marketing. Developing standard operating procedures (SOPs) can also help ensure consistency and efficiency in operations.

Here are some steps that entrepreneurs should take when implementing business operations:

Define processes and procedures: Entrepreneurs must define and document their business processes and procedures. This includes everything from how products or services are produced to how customer service is provided. Documenting processes and procedures ensure that everyone on the team is on the same page and that tasks are completed efficiently and consistently.

Invest in technology: Entrepreneurs should invest in technology to automate and streamline their business operations. This may include using project management software, customer relationship management (CRM) software, accounting software, and other tools to help manage and optimize business operations.

Monitor performance: Entrepreneurs should regularly monitor their business operations’ performance to identify improvement areas and make necessary adjustments. Key performance indicators (KPIs) such as sales, customer satisfaction, and employee productivity can help entrepreneurs assess the effectiveness of their business operations.

Focus on customer experience: Entrepreneurs should prioritize delivering an exceptional customer experience as a key component of their business operations. This includes providing excellent customer service, delivering high-quality products or services, and making the customer experience seamless.

Develop a contingency plan: Entrepreneurs should develop a contingency plan in case of unexpected events or emergencies. This may include having backup suppliers, developing a disaster recovery plan, and implementing a crisis communication plan.

It’s important to remember that business operations are not a one-time task but require ongoing attention and optimization to ensure the business’s long-term success.

Establishing an evaluation system

Starting a business is like embarking on an epic adventure. You’re the captain of your own ship, navigating the choppy waters of the market and charting a course toward success. But just like any good captain, you need to be able to evaluate your progress along the way. That’s why establishing an evaluation system for your business is crucial.

Establishing an evaluation system can be a boring and tedious process, but it can be a fun and rewarding experience for entrepreneurs. Here are some tips on how to make it so:

Get creative with your metrics: You could track standard metrics like revenue, profit, and customer satisfaction. But why not mix it up and create your own unique metrics? For example, you could track the number of high-fives given to customers or the amount of coffee your team consumes weekly.

Make it a team effort: Establishing an evaluation system shouldn’t be a solitary task. Get your team involved in the process and make it a collaborative effort. This ensures that everyone is on the same page and fosters a sense of ownership and accountability.

Use gamification: Who says evaluation has to be boring? Turn it into a game by creating challenges and rewards for achieving certain milestones. For example, you could have a “Sales” challenge where the team member who makes the most monthly sales gets a coveted trophy or prize.

Celebrate successes: Don’t just focus on what needs improvement. Celebrate your successes along the way, whether it’s hitting a revenue milestone or delivering an exceptional customer experience. This not only boosts morale but also reinforces positive behaviours and outcomes.

Be flexible: Your evaluation system should be a living document that evolves over time. Don’t be afraid to make changes and adapt as needed based on new information or market shifts.

Upscaling your Business

As an Entrepreneur Upscaling a small business can be a transformative journey filled with challenges and rewards. Here are some steps you can take to facilitate upscaling:

Work with a Solid Business Plan: Before embarking on the upscaling journey, it’s crucial to develop a solid plan that serves as your roadmap to success. A well-crafted plan helps you identify your goals, target market, competitive advantages, and financial projections. It acts as a compass, guiding your decision-making process as you navigate the path to expansion. So, invest time and effort in creating a robust plan to serve as the foundation for your growth.

Utilize Business Grants and Funding Opportunities: To fuel your upscaling ambitions, consider exploring the world of business grants and funding opportunities. Many organizations and government agencies offer grants designed to support small businesses. These grants can provide the financial boost you need to invest in new infrastructure, hire additional talent, or upgrade technology. Take advantage of these resources by conducting thorough research, crafting compelling grant proposals, and demonstrating how your expansion plans align with their objectives.

Seek Professional Services to Accelerate Growth: When scaling up your small business, it’s essential to leverage expert services tailored to your specific needs. From marketing and branding experts to financial advisors and HR consultants, the right professionals can conduct market research and provide valuable guidance and support. They bring specialized knowledge and experience, helping you navigate pitfalls and seize growth opportunities. Collaborating with professionals can enhance your strategic decision-making and streamline your upscaling process.

Strengthen Your Business Name and Brand: As you scale your small business, your brand becomes a vital asset that resonates with your target audience. Assess your business name and brand identity to ensure they align with your growth trajectory. Your brand should reflect your expanded offerings and ambitions, capturing the essence of your brand memorably and engagingly. Consider investing in professional branding services to revamp your visual identity, messaging, and online presence, ensuring consistency across all touch points.

Foster a Culture of Adaptability and Innovation: Upscaling a small business demands adaptability and a willingness to embrace innovation. Nurture a culture that values creativity, continuous learning, and agility. Encourage your team members to contribute ideas, experiment with new approaches, and adapt to evolving market dynamics. By fostering an innovative mindset, you’ll be better equipped to seize emerging opportunities and stay ahead of the competition as you expand.


Starting a new business requires careful planning and preparation. Entrepreneurs should develop a business idea, create a business plan, choose a business structure, register the business, open a business bank account, develop a business model, hire employees, implement operations, and make plans to upscale their business. By following these steps, new entrepreneurs can increase their chances of success in the competitive business world.

New Business Centre is here to help you navigate the complex business world. We partner with you to create your own set of Action Plans to help you grow your business and stand out from the competition. If you want to learn the basics of starting and building a business, our team has the solution for you. Contact us today to get started!